Let me start off by saying that I purchased my last 5 vehicles with Enterprise. A few months ago my husband and I purchased a Ford F150 from the Monroeville PA location. I have contact the store and my sales rep numerous times by text and phone numerous times and seemed that no one cared about my concern as no one responded to my concern.
It was around the 1st week of my car purchase that I noticed my tires where shaking when I drove on the highway. My husband spoke to Luke and I texted Luke and he was to get us an apt with firestone to get it checked out. Luke apparently moved to a new location and did not contact us back with an appt. We then called the manager at Monroeville (Brad) and he spoke to us as we were lying about talking to Luke about the problem. He reluctantly scheduled an apt with Firestone and firestone did tell me that the tire was worn but Brad asked if they rotated the tire would that solve the problem. So yes that solved the front tire probem but all we did was move the problem to the back tires. That does not make any sense and to me is a safety concern.
I called the corporate office and asked for Brad's boss Ginni on 12/22 and she never called me back. I called again to speak to Ginni a week later (after new year) and spoke to another manager and still no one has reached out to me.
I have 4 kids and if the tires were worn out they should not be put on the back of my truck. I do not feel safe driving with my children as I have worn out tires on the back of my truck. At this time I will not drive my husband’s truck as I feel unsafe to drive my family.
I am very disappointed in the customer service I received from enterprise car sales and I will share my experience with all of my friends. You have lost a loyal member.
Product or Service Mentioned: Enterprise Car Sales Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $600.
Preferred solution: Deliver product or service ordered.