It took me almost a month to get back in touch with Enterprise regarding a tire pressure sensor issue. Initially, the employee (Stacy) who I spoke with was supposed to do a background check to see if the issue was their fault and thus they would assist me in getting work done since the tire warranty wasn't covering the sensor issue.
Well..I had to keep calling and after a month and speaking to three other employees who "told Stacy I had called", I finally got back in touch with him and was told it was out of the grace period so they couldn't do anything..??? What?? I called the corporate office and I'm waiting on them to get back with me.
It's ridiculous because if that was really the problem (the "grace period"), that could have been said a month ago! I'm not satisfied with that response after having to follow up for a month.