Enterprise Car Sales - Enterprise misled me when I bought a car and did not fix the problem correctly but made it worse.
I bought a used 2011 Sante Fe from Enterprise in Ft. Lauderdale in December 2011, I was referred by my credit union, South Florida Educational Federal Credit Union. The car looked perfect when I left the lot, and I was very pleased.
Starting about a week after I bought the car I saw nicks on the car that had been painted over and the touch up paint was wearing off. I understand and accept that a used car has flaws, but it is unacceptable when paint is wearing off after 1 week. 3 months after I bought the vehicle I noticed a large section on the front bumper where the paint was pealing. I went to Hyundai since the paint was under warranty and was told that the original paint was under warranty but this was not the original paint. This was such a shock to me since when I bought the car I was told everything was original on the car and there were no accidents or anything. I made a point to ask this because I wanted to make sure the warranty was in effect by Hyundai. Also I did not want to purchase a car that was altered since it lowers it's resale value dramatically. I called Enterprise to tell them about it. They looked at it and they only offered to repaint it at a discount. Since I felt I was not the one responsible for these defects, I contacted my credit union to ask who to complain to and they were able to get Enterprise to repaint it for me. They kept the car for half a day and told me to pick it up. I thought this was strange and asked if the car should stay longer to dry properly and they said "no".
After getting the car back I noticed spots where it didn't dry properly, there were paint drips and there were also bubbles. The site manager agreed to have it painted again, redo the touchups that wore off and would keep the car longer to make sure it dried. They kept it 2 days. Upon picking it up this 2nd time, there were still bubbles. I pointed this out to the person who sold me the car, when I picked it up after it was painted the 2nd time. He stated that "they would probably come out when I have it buffed". First it should be done properly and professionally and second "probably" is unacceptable. There is also a fairly large paint drip. Neither of these were on the car before. The bumper was nice and smooth when I bought it. They did wax the car because there was wax left in between edges of doors, windows, gas lid, hood etc. The wax was also on the black rubber areas around window and side mirrors and I still can't get it off. It looked like they just wiped off the wax in the surface areas and didn't worry about hard areas to get to.
After 2 weeks, the paint is again wearing off, the bubbles still exist and there is another large paint drip. In addition, now the hood is not sitting properly and it was aligned before. Instead of fixing the problem they are making it worse. Since the touchups are already wearing off I am worried the bumper will start doing that again soon also. I have called and left messages after this last time and still have not received a call back. This is unacceptable. I feel as though I was misled in this transaction, not only in the original purchase but also with the follow up. This is ashame, I thought Enterprise was a company that I could trust. I feel the defects were misrepresented and hidden from me at the time of the sale. I am very surprised at the unprofessional paint job and. I would think that a reputable company like Enterprise would have a paint department capable of doing a professional job, which this certainaly was not done professionally.
My credit union provides a lot of business and many customers through their hassle free, reliable car buying sales provided to its customers. This has not been a hassle free or reliable experience.
I would appreciate a response on how to resolve these issues.