I purchased a 2007 Jeep Commander just a year ago. The extended warranty (power train warranty) that Enterprise offered with the sale of the car was a main point in purchasing the vehicle. Then, when the warranty was just about up, I received a trasmission code when I took the car in for a engine light on the dash. The car would not speed up past 20 mph and all the gears would light up as if you were currently driving in all of them.
The issue ended up being a faulty Atutomatic transmission shift module and had to be completely replaced. Since I was advised by the sales manager that this was a transmission issue that the warranty should be no problem and I would not have to pay a penny for the repair.
Once the part is in stock at the repair facitiliy and ready to go, we find out that Enterprise will not honor this repair as it is considered "inside" the transmission and they only cover "outside" repairs.
Obviously, my car will not run without this repair and it needs to be fixed and is also considered part of the entire power train. Even the repair facility told me to fight on this one.
We also currently have reservations for a week long car rental with Enterprise in December and they will ultimately lose that business as well.
The only respose we can get from Enterprise is "I'm sorry you feel that way"
Well I am also sorry they feel that way. Because of this, I will no longer be sending my business to Enterprise car sales and will advise that friends and family do not either.
This could be a loss to them more than the repair would have cost them.