We bought a 2011 Kia Soul from Enterprise Car Sales in Tampa on April 30, 2012. The day after the car was delivered to us, I called Enterprise about 2 scraped wheel rims and missing tire valve caps and second key-remote not present. We were told that the wheels would not be replaced because they were "functional", but they supplied us with a second remote. I installed the tire valves caps myself.
In the beginning of July, we noticed that an air vent on the driver's side was broken. We took the car to a nearby Kia dealer (Wesley Chapel, FL) to have the air vent replaced (no charge). Kia also replaced the engine computer as part of a hidden warranty. Gas mileage increased by 8 MPG! (from 23 to 31 mpg, city). Kia did well by us, but NOT Enterprise Car Sales.
We were given a mechanics report that indicated a need for major fluid changes, both filters, low coolant level and tire rotation. These cost to perform these maintenance items was listed as $528.
At home, I verified that the engine oil was dirty and the transmission fluid was YELLOW instead of its normal bright red. That these maintenance items were never done makes a lie out of Enterprise's "109-point vehicle inspection. I doubt that ANY of these maintenance items were ever done on this car since it was NEW.