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I bought a 2010 Hyundai Sonata from the sales office in Bedford, Ohio in March, 2011 from Gillian (sp?). The car had about 40,000 miles on it at the time. After purchase, I noticed that the car jerked forward when slowing down from braking or de-accelerating. Took it...
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1 comment
EnterpriseCarSales
#809978

Anonymous, We take customer service seriously and would like to make sure your we share this with the appropriate managers. Could you please email us with your name/email address at care@enterprisecarsales.com? Thanks - Keri

Review
#484605 Review #484605 is a subjective opinion of poster.
Enterprise Car Sales (ECS) advertise a 2013 Murano LE for $24,777. My daughter was approved for loan and drove down to Plano,TX to test drive the vehicle. Upon her arrival the vehicle that was advertised on the internet wasn’t as advertised. ECS had a 2013 Murano S...
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5 comments
Anonymous
#843777

I agree with you practically the same thing happened to me. Did they give you excuses about a discloser that states that it is possible to have an error.

They are not responsible.

Wow customer service. Really helping the customer.

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Review
#480071 Review #480071 is a subjective opinion of poster.
Will never buy another Enterprise rental car again. Horrible warranty and the car I purchased in 2011 (2010 Hyundai Sonata) has more problems. The warrant is total *** and now I'm going to have to pay for repairs for a car that is not even paid for. It's a disgrace. I...
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1 comment
EnterpriseCarSales
#780589

lefty1222, I am sorry to hear you are not completely satisfied with your purchase. We appreciate the opportunity to address your concerns, if you will please email me directly at care@enterprisecarsales.com. Thanks - Keri

Review
#473707 Review #473707 is a subjective opinion of poster.
Loss
$5000

Enterprise Car Sales - Additional Problems

I just bought a car 7 days ago from enterprise Lousiana. They called us to pick the car up at 6 PM, the next day I found 7 scratches and a small dent on the car so I take the car back and tell the sale agent the I don't want the car like that,they say no problem they can fix it and to bring the car back Monday, I say the Monday is my final day. After i pick up the car again it still has scratches and the dent, on-top of that they tell me two tires have to be completely replaced, and they say its to late for me to return the car. Their motto is their cars have "no surprises" and they are all about customer support, I don't know. I have to do the. inspection for the car by myself and the car came with no manual. When you buy a car from enterprise, be sure to pick up the car in the daylight.
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3 comments
Anonymous
#844143

how can all of you people be SO DUMB as to buy a car without you, or someone else checking it out. how can you be so gullible.

the ONLY thing you can do is next time pay retail price at a good dealer so you will have some recourse. you go into this knowing the cars are rentals and as such are subjected to the worst treatment possible. there is no free lunch. there is a reason these cars are cheaper than your local dealer.

that being said, you may sometimes get a deal, if you have a knowledgeable tech check it for you. now, on the other hand, I happen to have a super wholesale deal on a freshly recondioned toll bridge in a high traffic route just outside nyc. seems the previous owner, a mr.

franklin from pa is just getting too old to handle it.

EnterpriseCarSales
#756942

Stoplesses, We're sorry to hear about your experience, and would appreciate the opportunity to address your concerns. Could you please email me at csbusdev@erac.com with a good contact phone number or email address?

Thanks - Keri

Anonymous
#758454
@EnterpriseCarSales

Thank you Keri,

I sent my information to you 3 days ago .

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Review
#463142 Review #463142 is a subjective opinion of poster.
I recently purchased a vehicle from Enterprise Car Sales in Louisville Ky. This was a brand new store that had just recently opened up and all the staff seemed so willing and eager to do business. Long story short, my vehilce is great...and like new, however the...
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4 comments
Anonymous
#898278

I have just purchased a 23k car from enterprise and after reading numerous bad reviews, I'm beginning to have serious doubt if I want to proceed with this sale. I've been ripped off and scammed to last a lifetime and not gonna let it happen to me again. thanks for the comments.

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Review
#457642 Review #457642 is a subjective opinion of poster.
Loss
$200
It took me almost a month to get back in touch with Enterprise regarding a tire pressure sensor issue. Initially, the employee (Stacy) who I spoke with was supposed to do a background check to see if the issue was their fault and thus they would assist me in getting...
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3 comments
Anonymous
#753510

i just spent my life savings (18,000)i am going through the same issues with these people--will let you know more DETAILS tomorrow

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Review
#452242 Review #452242 is a subjective opinion of poster.
On April 1st 2013 I started my journey by making an appointment at Enterprise Car Sales in Mechanicsburg, PA. Well when I said what I had my eye on it seemed the car was forced on me when the Sales member Jessica said I see if we can get you in this today. She did not...
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5 comments
Anonymous
#1417921

Looking for a car but after these reviews i will NOT be going to enterprise

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Review
#445346 Review #445346 is a subjective opinion of poster.
Loss
$400

Enterprise Car Sales in Riverside, California - No service after sale

Bought a car from Enterprise in Riverside CA 4 months ago and have still not received the registration. When I call to find out about it they don't seem very concerned. Of course I paid for the registration at the time of sale but the idiots don't seem to know what they are doing and also once the sale is made you no longer matter and it's on to the next sucker. Now I am getting letters from the DMV telling me I have an incomplete registration and risk suspension. If I ever use Enterprise again it will be a different location.
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2 comments
Anonymous
#833401

I would suggest NEVER BUYING ANYTHING FROM ENTERPRISE, ever.

Anonymous
#711913

Did you have an issue with your trade-in's title?

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Review
#442422 Review #442422 is a subjective opinion of poster.

Enterprise Car Sales in Miami, Florida - Enterprise car rental asst managger

Was in the airport Miami Intl an it was a lady name Mitchell was very rude to me.she had a very bad attitude and did want to help me she lied and gave me wrong info She said that she was head manager an then said she was to busy to help then her partner Don came an lied an was rude to they gave me false info an charged e without letting me sign thank u I think that was not good service she needs to be talked an delt with her service was bad she said rude thing to me look at me like I was.ag criminal she lied about her name an that was after when she ain't even tell me her name
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1 comment
EnterpriseCares
#698236

Thank you for your post concerning your rental experience at our Miami International branch. My name is Katherine and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you. Please email Care@Enterprise.com with your contact information, rental agreement number, and exact branch location so we can follow up with you directly. Please also type reference number 130812-000761 in the subject line of your email.

Best Regards,

Katherine

Social Monitoring Coordinator

Enterprise Rent A Car

Review
#438335 Review #438335 is a subjective opinion of poster.
Loss
$370
I TRIED TO PURCHASE A VEHICLE WHICH I THOUGHT WAS MINE, THEY KEPT ME COMING BACK AT LEAST 6 TIMES AND THEN THE LAST TIME WAS ENOUGH. THEY SOLD MY CAR TO AUCTION BEFORE THEY GAVE ME A PAYMENT BOOK OR ANY KIND OF TITLE. THEY REFUSED TO PAY FOR ANYTHING UNTIL I TOLD THEM...
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Review
#436808 Review #436808 is a subjective opinion of poster.
Loss
$1200