laauton A
map-marker Saint Marys, Georgia

Never go to Enterprise Care Rentals

Updated by user Aug 19, 2014

Was told last week I would be getting part of the money back. One week later and no money has been credited to my account. VERY DISHONEST COMPANY!!!!

Original review Aug 13, 2014
Enterprise lost a whole family of customers this week. Last week my mother passed away and I had to travel to her funeral. We are on limited funds so I called around for the best price. Having dealt with Enterprise for years I decided to go with them. I asked for all the fees up front including insurance and asked for the basic insurance. When we got there last Thursday to pick it up I was shocked at the additional $200 deposit. I made sure to tell them to add the insurance and prepay fuel at 3.03 a gallon as stated on their sign. I was told we would be getting the $200 deposit back which I needed to repay to the person I borrowed it from. Then today I was only credited a $74 refund. I called the local Enterprise and was told they would call me back. Hours later I had to call them again and was told they took insurance at over $50 (was informed it was by day and not flat rate like originally told) out of the deposit and fuel that added up to be more than the 10 gallon fuel tank on a Fiat would take. My husband wasn't happy with this so we went to the local store. This is when the manager said and I quote, "It's like we discussed we took the insurance and fuel out of the deposit to help you out. We don't normally do that and everything is paid up front." This is a problem because I never asked for any help. I never discussed anything with this man nor talked to him on the day of rental. He was to busy talking to the higher priced customer that came in after us. We wanted everything listed and paid for up front. That's Enterprise's quote, No hidden fees, well that quote is a lie. I'm very upset. Trying to let everyone I know know what happened and to take their business elsewhere.
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Loss:
$126
2 comments
laauton A

Chris I talked to someone and was told I would be getting part of the money back. However it's been over two days with no refund so once again I would say you company is full of cheats and swindles.

Enterprise C Ufe

laauton, Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you.

Please email me at care@***.com with the complete details, exact renting location, and any rental agreement numbers. Please reference #140815-****50.

I look forward to hearing from you soon, thank you. Chris M, Social Media Monitor, Enterprise Rent-A-Car

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Anonymous
map-marker Stockbridge, Georgia

Rude and Insulting Agents on planet Earth

I had to print copies of my bills at the Enterprise office located at 4813 N. Henry Blvd Stockbridge, Ga, in order to use my debit card. I had to get on Gmail to retrieve my passwords, but couldn't get to the browser. I asked the first male agent if it was possible to reach Gmail. He walked up to me and said with the most insistent and condescending manner, "We let you use this computer because you don't have your paperwork together. We usually have people people print them out at home or back home to get the right paperwork. You know, this is a courtesy to you, since you didn't have what you need". So I replied, "So, No Gmail" Then, he walks back over and goes into another tangent, waving his hands and emphasizing that I didn't have my paper work together, still not answering my question. The second male Agent decides to get up from where he was and say, "Something called preparation. They don't teach that." At this point, I just wanted to get out of that office. One agent can't seem to answer a simple question without getting boisterous and perturb. The other was cosigning his co-agents absurd attempt at answering a question and adding insult. From looking at these guys, they have the look, but when they open their mouth, it's a whole different story.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Baton Rouge, Louisiana

Selling vehicles with incorrect information

These people are not properly trained sales people. I have had several cars at several dealers and I have never experience a car lot where the employee has to go to a website to find information all of the time or call you back. In which you never get the call. They do not accept responsible for the cars they have and sell. There is only a couple of friendly employees at this location. They have a high turn over rate of employees. They do not like to take responsibility. They tried to forced warranties on the customer when there is already a existing warranty on the cars. Word of mouth goes a long way. i plan on telling everyone my experience. Thanks again for nothing. I know this is a large company and we are just a few people complaining. The vehicle only lost value due to the sales person giving incorrect information. I am very upset.
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Loss:
$4500
2 comments
Car Sales BA E

Hello, We would like to look into this for you and address your concerns with the appropriate management. Please email me directly at care@enterprisecarsales.com. Thanks - Keri

Guest
reply icon Replying to comment of Car Sales BA E

Keri. I appreciate you for your concern. I will never ever purchase a car at enterprise with the inexperience management staff as well as under trained sales rep at your Baton Rouge location.

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Anonymous
map-marker Cleveland, Ohio

2010 Hyundai Sonata defects were hidden

I bought a 2010 Hyundai Sonata from the sales office in Bedford, Ohio in March, 2011 from Gillian (sp?). The car had about 40,000 miles on it at the time. After purchase, I noticed that the car jerked forward when slowing down from braking or de-accelerating. Took it to a Hyundai dealership who told me that the transmission was damaged and had to be replaced. Fortunately, I was just inside the warranty period and the replacement was covered. When I contacted her to ask why this issue was not found during inspection, she made up some excuse that they don't check for everything that could be wrong, especially if it will prevent a lemon from being sold. Since the purchase, the driver's power window has failed, the passenger's power lock mechanism has been replaced, as well as the starter. The car also had balding, mud tires instead of all season tires. All these items occurred within the first 12 months I owned the car. When I called in a second time after all these additional issues, the manager offered to "let me" buy another car. Of course, that would mean another sale for them without providing any reimbursement for the problems I had. Stay away from Enterprise Car Sales. They will allow you to buy a car from them, as long as you realize that their profits come first, and a customer's satisfaction is second. Nice job, Gillian. You sure know how to sell cars....so that it works for you!
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1 comment
Car Sales BA E

Anonymous, We take customer service seriously and would like to make sure your we share this with the appropriate managers. Could you please email us with your name/email address at care@enterprisecarsales.com? Thanks - Keri

Anonymous
map-marker Detroit, Michigan

Complete Brake Job Review

Worse used car we ever purcfhase spent.almost$400 on Mar.14 for.a complete brake job. We purchased the car on Dec 10. By.June.19, 2014 the warranty.co,pany spent.another $4,000. I,.terrified for whats.next??????
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Anonymous
map-marker Plano, Texas

3/False advertisement at Enterprise Car Sales in Plano,TX

Enterprise Car Sales (ECS) advertise a 2013 Murano LE for $24,777. My daughter was approved for loan and drove down to Plano,TX to test drive the vehicle. Upon her arrival the vehicle that was advertised on the internet wasn’t as advertised. ECS had a 2013 Murano S with same VIN# and price. When I spoke to Rodney (manager) regarding the false advertisement he stated that it wasn’t false advertisement the representative put the wrong information in the system. I feel ECS lure customers to their organization with false advertisement. The vehicle is listed same price/model on the internet today 3/21/14.
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5 comments
Guest

I agree with you practically the same thing happened to me. Did they give you excuses about a discloser that states that it is possible to have an error.

They are not responsible.

Wow customer service. Really helping the customer.

Guest

I agree with you. The people who work at enterprise car sales are not trained to sell cars.

The cars pretty much sell themselves. Half of the time that can not answer a question about a car without researching online or the customer doing the research themselves. Some of the cars come from auctions. The managers are not professional.

They have a huge employee turn over. Enterprise does not stand by there word. Whatever you do when you talk to them keep your phone records because the customer is always wrong there employees staff is always right. The 109 point inspection is a joke they used companies that can not verify and work on foreign vehicles.

The manager's do not allow the customer to finish talking they like to interrupt you.

If you need to buy a car go to a real dealership a rental car place is not the way to go. If they are willing to finance you there are other companies as well.

Guest

They are car salesmen.What do you expect?

Guest
reply icon Replying to comment of Guest-797371

No they are not. A car salesman knows the features of a car and they can answer questions and not read from a book

Car Sales BA E

Hello, we would like to look into this further for you. Can you please email us at care@enterprisecarsales.com with a good contact method?

Thanks,

Keri

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Lurline Wek
map-marker Conshohocken, Pennsylvania

Horrible Warranty and Lemon

Will never buy another Enterprise rental car again. Horrible warranty and the car I purchased in 2011 (**** Hyundai Sonata) has more problems.

The warrant is total crap and now I'm going to have to pay for repairs for a car that is not even paid for. It's a disgrace. I thought since I rent that the cars would be better than this. I know now.

If you can go to the dealer never a rental place or a place that has a warranty that make sense.

12 months or 12,000 miles is the worst deal and at the time wish I done my homework. Oh well, I know now and will not recommend anyone to Enterprise and I was a loyal customer.

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Loss:
$5000
1 comment
Car Sales BA E

lefty1222, I am sorry to hear you are not completely satisfied with your purchase. We appreciate the opportunity to address your concerns, if you will please email me directly at care@enterprisecarsales.com. Thanks - Keri

Deshae Xrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Jose, California

Failed to deliver what was promised - shady resolution!

I recently purchased a vehicle from Enterprise Car Sales in Louisville Ky. This was a brand new store that had just recently opened up and all the staff seemed so willing and eager to do business. Long story short, my vehilce is great...and like new, however the driver side floor mat was missing. The rest of the mats in the vehicle were in great shape and matched and were of a very high quality, with the name of the Make of the car sewn into mat. I was told that they would be sure to get me a new mat & they would contact me when it arrived. After about a week to 10 days, I hadnt heard anything back, so i called the dealership. At that time I was told that they had been unsuccesful at finding a single mat and then they offered me a $50 gift card. I declined the gift card and advised them that I only was needing the mat. At that point is when I realized that this wasn't going to work out for ME in the end. The sales guy then told me... "we cant pay $200 for a set of mats, so you can have the card" again, I declined and asked to speak to management. I was then talked to and treated as if I was wrong for even askign for what I had been promised. The lady (Maggie) who spoke with me, went on to try & convice me that the sales guy DIDN'T agree to making sure I got a replacement mat and there was noting she could do. After some choice words back & forth between us, we got off the call. I received a call back within about an hour and Maggie then let me know that she would be getting me the mat after all. This was GREAT news!! So, 2 weeks later when I go to pick up my mat...AGAIN I was shafted!! The mat was of much much much lower quality...did NOT match the rest of the mats in the car...were not ever the same color. I took the mat which by the way had to be altered to accomodate my hooks and told her she was shady. This is not was agreed upon, nor what I expected. You would think if I paid $30k for a vehicle, the LEAST they could do is spend $200 to satisfy a customer!
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Loss:
$200
4 comments
Guest

I have just purchased a 23k car from enterprise and after reading numerous bad reviews, I'm beginning to have serious doubt if I want to proceed with this sale. I've been ripped off and scammed to last a lifetime and not gonna let it happen to me again. thanks for the comments.

Car Sales BA E
reply icon Replying to comment of Guest-898278

backing out consumer,

We take customer service seriously, and would like to understand your experience better. Please email me directly at care@enterprisecarsales.com. Thanks - Keri

Car Sales BA E

JSlick0677, We're very sorry to hear you were not satisfied with the level of service you received. We appreciate the opportunity to look into this further for you.

Could you please email me directly at csbusdev@erac.com so that I may get you in contact with the area manager? Thanks - Keri

Car Sales BA E

http://www.pissedconsumer.com/reviews-by-company/enterprise-car-sales/failed-to-deliver-what-was-promised-shady-resolution-20131114457642.html

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Charmion Hfa

Additional Problems

I just bought a car 7 days ago from enterprise Lousiana. They called us to pick the car up at 6 PM, the next day I found 7 scratches and a small dent on the car so I take the car back and tell the sale agent the I don't want the car like that,they say no problem they can fix it and to bring the car back Monday, I say the Monday is my final day. After i pick up the car again it still has scratches and the dent, on-top of that they tell me two tires have to be completely replaced, and they say its to late for me to return the car. Their motto is their cars have "no surprises" and they are all about customer support, I don't know. I have to do the. inspection for the car by myself and the car came with no manual. When you buy a car from enterprise, be sure to pick up the car in the daylight.
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3 comments
Guest

how can all of you people be SO DUMB as to buy a car without you, or someone else checking it out. how can you be so gullible.

the ONLY thing you can do is next time pay retail price at a good dealer so you will have some recourse. you go into this knowing the cars are rentals and as such are subjected to the worst treatment possible. there is no free lunch. there is a reason these cars are cheaper than your local dealer.

that being said, you may sometimes get a deal, if you have a knowledgeable tech check it for you. now, on the other hand, I happen to have a super wholesale deal on a freshly recondioned toll bridge in a high traffic route just outside nyc. seems the previous owner, a mr.

franklin from pa is just getting too old to handle it.

Car Sales BA E

Stoplesses, We're sorry to hear about your experience, and would appreciate the opportunity to address your concerns. Could you please email me at csbusdev@erac.com with a good contact phone number or email address?

Thanks - Keri

Guest
reply icon Replying to comment of Car Sales BA E

Thank you Keri,

I sent my information to you 3 days ago .

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Anonymous
map-marker San Jose, California

HONDA FROM ***

On April 1st 2013 I started my journey by making an appointment at Enterprise Car Sales in Mechanicsburg, PA. Well when I said what I had my eye on it seemed the car was forced on me when the Sales member Jessica said I see if we can get you in this today. She did not ask me if I wanted to buy the car today or when was I looking to purchase. After going through all the bull I looked over the car real well and noticed many details missed on getting the car ready for sale. I told her everything that need to be done. I told Jessica the tires seemed to be very loud and could she have it checked out. After these things were done so she said (which took for me to call and find out.) 3 days after purchase. Jessica assured me everything was fine, well my tires were still loud and I noticed a ding in the window. I called back she said they can have them checked out and would get the window replaced. Window has been replaced and a few other problems. My tires are still loud and just last Thursday the 29th, 2013 I took my car to Honda Apple for oil change and they also check your tires as well as rotate. Well the report came back that my tires are feathered that's why there so loud, in other words no good. I just made a call to corporate to see if this can be handled because there is no reason this should of been resolved in the first place. Thanks to Mark who is a manager of some sort, told me that he was not replacing those tires. I'm beyond pissed because that's extra money I have to dish out for something your told is no problem. If enterprise is all about the money and not the customer they need to be put out of business for sales.
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Loss:
$400
5 comments
Guest

Looking for a car but after these reviews i will NOT be going to enterprise

Guest

THIS IS UPSETTING TO READ i wish i would have came across this before i purchased a 17,000 vehicle from these people a couple weeks ago

Car Sales BA E
reply icon Replying to comment of Guest-753511

Unknown, We would be happy to work with you through any issues. Please email me at csbusdev@erac.com.

Thanks - Keri

Enterprise C

We're very sorry to hear that you did not have the worry-free experience we intend for each customer to receive. We would like to look into this issue for you.

Could you please email us at csbusdev@erac.com with an email address or phone number - so that we may have a manager contact you to discuss this issue further?

Guest
reply icon Replying to comment of Enterprise C

you are just replying on the internet so it LOOKS as if your company is really trying to help people!!!!!!

there are WAY TOO MANY COMPLAINTS against enterprise - if you guys were THAT WILLING AND HELPFUL in the first place

come on now - I am apart of the MARKETING TEAM!! and i was burned before i worked here -

this place is all about the money and looking good....

UNLESS YOU GET SOMETHING IN WRITING via what to fix etc and go around the car and check for issues the SAME WAY that they do when you are bringing the car BACK - DONT BUY FROM THEM!

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Anonymous
map-marker Duluth, Georgia

They never get back in touch with you!

It took me almost a month to get back in touch with Enterprise regarding a tire pressure sensor issue. Initially, the employee (Stacy) who I spoke with was supposed to do a background check to see if the issue was their fault and thus they would assist me in getting work done since the tire warranty wasn't covering the sensor issue. Well..I had to keep calling and after a month and speaking to three other employees who "told Stacy I had called", I finally got back in touch with him and was told it was out of the grace period so they couldn't do anything..??? What?? I called the corporate office and I'm waiting on them to get back with me. It's ridiculous because if that was really the problem (the "grace period"), that could have been said a month ago! I'm not satisfied with that response after having to follow up for a month.
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3 comments
Guest

i just spent my life savings (18,000)i am going through the same issues with these people--will let you know more DETAILS tomorrow

Guest
reply icon Replying to comment of Guest-753510

you are just replying on the internet so it LOOKS as if your company is really trying to help people!!!!!!

there are WAY TOO MANY COMPLAINTS against enterprise - if you guys were THAT WILLING AND HELPFUL in the first place

come on now - I am apart of the MARKETING TEAM!! and i was burned before i worked here -

this place is all about the money and looking good....

UNLESS YOU GET SOMETHING IN WRITING via what to fix etc and go around the car and check for issues the SAME WAY that they do when you are bringing the car BACK - DONT BUY FROM THEM!

Car Sales BA E

Anonymous,

I'm sorry to hear you've been having issues with communication and your vehicle. We can look into this further for you and address it with the group manager over tgis location. If you would like to give us that opportunity please email me with your name and email address/phone where we may reach you to csbusdev@erac.com

Thanks,

Keri

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Anonymous
map-marker Riverside, California

No service after sale

Bought a car from Enterprise in Riverside CA 4 months ago and have still not received the registration. When I call to find out about it they don't seem very concerned. Of course I paid for the registration at the time of sale but the idiots don't seem to know what they are doing and also once the sale is made you no longer matter and it's on to the next sucker. Now I am getting letters from the DMV telling me I have an incomplete registration and risk suspension. If I ever use Enterprise again it will be a different location.
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2 comments
Guest

I would suggest NEVER BUYING ANYTHING FROM ENTERPRISE, ever.

Guest

Did you have an issue with your trade-in's title?

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Draya Kas
map-marker Dallas, Texas

Enterprise Customer Service or Lack Thereof

Below is a copy of a complaint e-mail that I've sent and re-sent several times. The first letter I sent was to the CEO of Enterprise, and subsequent letters were mailed to the customer relations department. I've never received a reply. I'm using yahoo e-mail, and I don't know if they can issue e-mail receipts. I also called after being reassured that I would be contacted by a branch manager within 3-5 business days, however, that never came to pass. I was wondering if you can offer any tips? I wanted an apology, but it looks like they're totally ignoring me, which makes me feel as if i'm not a valued customer. To whom it may concern: My name is Brittney Richardson, and I have been a customer of Enterprise Rental for several years now. Over the years, I’ve been met with great customer service, a friendly atmosphere and low rates for standard and compact size vehicles. There has even been times when I was either picked up or dropped off at the location of my choosing without hassle. Frankly, I’ve never had a single complaint, that is, until now.On November 30, 2012 I rented a vehicle at the Grand Prairie, Texas, location at 3060 W Interstate 20 Ste . Originally, I had only planned to keep the vehicle for weekend, but I kept the car for two days longer. I called the manager of the Grand Prairie location, and asked if it would be alright for me to return the vehicle at another location and he said sure. I chose an Arlington, Texas, at 1108 E Division St., which is about 15-20 minutes from the Grand Prairie location because I was in the vicinity. I’ve never dropped of a vehicle at a different location, and I wasn’t expecting it to be difficult or unpleasant but it was. Sheldon is the person who handled my check-in and he appeared to be slightly arrogant. I stated that I wanted to drop off a vehicle and replied back with, did you rent it from here, I said no. He stated that he would have to inspect the vehicle, and I nodded my head because I knew that this was standard procedure. I felt like the inspection was taking longer than usual, and when he came back, he said "you damaged" the vehicle. I obviously was surprised, because I knew I didn't damage the vehicle, and I also knew that I was the only one driving. So quickly, I denied the accusatory accusations. I just remember myself saying emphatically and repeatedly "I did not wreck that car." That was until he said, that the damage done to car were scratches on the exterior to the car and they were all around the car. I immediately said are they "key scratches", thinking someone could’ve keyed the car, but Sheldon said they were brush, shrub, or tree scratches, and that’s when I decided to investigate myself. I examine that vehicle and sure enough there were barely visible marks that he called scratches all around the car that appeared to be scratches. But I knew they weren’t caused by me and had to have been there before I rented the car. I did a walk-around to examine "damage" but I thought I was looking for dents, dings, peeled painting, keyed marks, and I didn’t see those. I wish I had the forethought to take a picture of this "damage". Initially, I was going to let this go, but every time that I think about renting a car again from your company, I’m reminded of this whole ordeal, and I simply choose to go with other companies. I would hate for another person to experience what I did. I felt like a criminal. I asked for copies of the receipt, he told me I would have to get it from the original location. I was instructed to sign something, and was told I couldn’t have a copy of that. I asked to speak over and over again with the store manager but was informed that he was in a meeting. Sheldon claimed to be a manger, but I was later told that was untrue. Thank you for taking time out to read this e-mail. I Sincerely,
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Anonymous
map-marker Fort Lauderdale, Florida

Customer service/management

At the above date and time I came to the counter at Enterprise to get a midsize car that was reserved for pickup. I gave the attendant my St. Louis Community Bank Debit card to process when I was told that the card did not go though. I knew it must had been some mistake, which I said to her. She then said that she will have to check with the mgr. and she did. When she returned she swiped my card again and said that it still did not go through. Being that I was out town and needed a car, I gave her another debit card my "First Community Credit Union" bank card, which she said again that it did not go through. I knew money was on it because I checked it at the counter (with my iphone online banking) before she even swiped this 2nd card but, again she went to talk with mgr, who told her to try once more and behold she said it went through. Shortly after; picking out my car, driving to my hotel, I checked my online bank accounts when I notice that ALL TRANSACTION HAD BEEN APPLY 800.00 (200.03 x 4)from both debit cards. I immediately call enterprise to inform them of these transactions when I was told that they would have to forward my concern to management. I was waiting on someone to call me back but I did not get anyone to return my call. I myself then called back several times and the same response from each person I spoke with "that I would need to talk with mgmt. and the manager was not around that they would have management to call. I explained each time to the person at enterprise how I could not have my money held up, I was out of town, on a vacation that having my funds was a necessity. They at enterprise kept continually forwarding me to management, which seemed to be nowhere to be found. Saturday morning April 20, 2013 I called my bank(s) who inform me that if someone from enterprise would fax a release stating that the funds where taken in error that they "the bank" would be able to refund the money back to my account that day. I gave them at Enterprise the information that my bank told me along with the bank(s) phone and fax numbers. Enterprise took the information and DID NOTHING WITH IT and I was left on vacation with no funds and time consumed with calling enterprise who did nothing and showed no empathy. They "enterprise" kept continually forward me to a manager(s) that never seem to be available to assist ANYONE and a manager never got back with me. This could have been resolve quickly if someone from Enterprise would have taken the time to fax a letter stating that the extra charges were taken in error. This caused me much stress and a messed up vacation due to lack of funds, unnecessary time calling & waiting on expected calls from enterprise, and not to mention embarrassment. Which all of this stress could have been avoided that Enterprise put me though from their LACK OF CUSTOMER SERVICE and the poor Management shown. This was the most terrible customer service and Management team I have ever encountered! Just know; I and the people I came with will NEVER USE ENTERPRISE. Enterprise do not follow through, the so called "Management” which is next to non-existent "If" there is such thing as management with enterprise they/it didnt have a clue about customer service. Needless to say, I will not be using them again and others in my circle either. Very Dissatisfied Customer, Marilyn Day
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1 comment
Enterprise C Ufe

Marilyn Day,

We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the exact rental location information, your contact information, your rental agreement and any further information regarding your experience with us.

When emailing, please list Reference Number 130427-****51 in the subject line. We look forward to hearing from you.

Respectfully,

Carol H.

Social Media

Enterprise Rent-A-Car

Anonymous
map-marker Miami, Florida

Enterprise car rental asst managger

Was in the airport Miami Intl an it was a lady name Mitchell was very rude to me.she had a very bad attitude and did want to help me she lied and gave me wrong info She said that she was head manager an then said she was to busy to help then her partner Don came an lied an was rude to they gave me false info an charged e without letting me sign thank u I think that was not good service she needs to be talked an delt with her service was bad she said rude thing to me look at me like I was.ag criminal she lied about her name an that was after when she ain't even tell me her name
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Loss:
$370
1 comment
Enterprise C Ufe

Thank you for your post concerning your rental experience at our Miami International branch. My name is Katherine and I am a Social Monitoring Coordinator for Enterprise Rent A Car and would like to assist you. Please email Care@***.com with your contact information, rental agreement number, and exact branch location so we can follow up with you directly. Please also type reference number 130812-****61 in the subject line of your email.

Best Regards,

Katherine

Social Monitoring Coordinator

Enterprise Rent A Car

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